Frequently Asked Questions
You can find more on shipping and delivery, accepted payments, and our commitment.
Frequently Asked Questions
Where is your store located?
RunIt Decks Flagship Store
Upper Level, Promenade Mall 2, Greenhills Shopping Center,
San Juan City, Metro Manila
Philippines 1502
What are your store hours?
We're open daily
Mon-Thurs: 10AM to 9PM
Fri-Sun: 10AM to 10PM
What material are your cards made of?
99% of playing cards we carry are made of paper. All decks made with plastic are under Playing Cards > Plastic.
Are the products you sell on your website authentic?
We source all our products directly from legitimate producers, publishers, and manufacturers.
What products are available in your physical store?
Our online and physical stores share the same inventory. This means that everything available online is also available in-store.
Do you offer products to resellers?
We don't have a wholesaler/reseller program at the moment.
Can I place an order through social media or via mobile sms/call?
We only accept orders via our online store.
Do you offer discounts?
In addition to periodic releases of discounted items, we also offer
discounts for returning customers who submit product reviews. We send
out product review requests via email a few days after the product has
been shipped.
Shipping and Delivery
Metro Manila
| Delivery | Order Amount | Fee |
| Same Day Delivery (11AM - 6PM) |
- | Calculated at checkout |
| Regular Delivery (1-3 Working Days) |
0 - 1,199php | 120php |
| 1,200php and above | FREE SHIPPING |
Rizal Areas
| Delivery | Order Amount | Fee |
| Regular Delivery (1-3 Working Days) |
0 - 1,199php | 120php |
| 1,200php and above | FREE SHIPPING |
Outside Metro Manila
| Delivery | Order Amount | Fee |
| Regular Delivery (3-7 Working Days) |
0 - 1,199php | 200php |
| 1,200 - 1,799php | 80php | |
| 1,800php and above | FREE SHIPPING |
Rest of the World
| Delivery Time | Delivery Fee | |
| FedEx Priority | 5 Business Days | Calculated at checkout |
Lost Parcels / Incorrect Address
Please ensure that all delivery information provided are complete and accurate. RunIt Decks will not be responsible for any misrouted, lost, or delayed packages once it has been transferred to the courier.
International Custom Taxes
Please do note that some countries may charge custom taxes on imported goods. RunIt Decks will not be responsible for any custom taxes or import fees.
Please contact your local government to know more about applicable custom taxes or import fees.
Accepted Payments
Cash on Delivery
Pay upon receiving your package. For Philippine orders only.
Bank/Online Transfers
We accept transfers/deposits to the following banks:
-Banco de Oro (BDO)
-Bank of Philippine Islands (BPI)
-Metrobank
Mobile Wallets
We accept instant transfer via the following mobile wallets:
-GCash
-Grabpay
-Paymaya
-Paypal
Debit and Credit Cards
We process debit and credit card payments securely via Paypal and Paymaya.
Installments
Billease
Our Commitment
Packaged Securely
We pack each order carefully and passionately. Every package comes with maximum protection possible - just like how we like it.
Track Anywhere
We ensure that every package sent is fully trackable anywhere, anytime - leaving you worry free.
RunIt Experience
We strive to bring you the best experience possible. If you're not happy with your service, or something is wrong with your order, just let us know and we'll do our best to make it right. Contact Support